Blocked Application in the Browser

Context

If a user’s account has been blocked, the login screen will display the message Your account was not activated yet:

Issue

When a user’s account is blocked, the application login screen will show the message Your account was not activated yet. This means the user cannot access the application. This situation may occur, for example, if a suspicious login attempt was detected, the user was manually blocked by an administrator, or the account was archived.

Solution

To unblock the user, you need to contact the application administrator from your company — that is, a user with the administrator role. The administrator should go to the Administration tab in the left menu bar, then to the Users section. After finding the appropriate user, open their details by clicking on their name and then:

• if the user was blocked, click the blue Unblock button.
• if the user was mistakenly archived, click the gray Restore button.