# Knowledge
Elevating Guest Experience in Hotels through Mystery Guest Audits
Mystery guest audits are increasingly essential in the hospitality industry. These covert evaluations simulate genuine guest experiences to reveal insights into a hotel’s service quality, consistency, and guest satisfaction. This article explores the purpose, benefits, and best practices for designing and implementing mystery guest audits to drive growth and enhance reputation.
Filip Wielechowski
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11/15/2024
Types of Waste According to Lean Manufacturing and How to Reduce Them?
This article will outline the eight types of waste identified in the Lean approach and provide specific strategies to reduce them, enabling your organization to achieve higher quality and greater efficiency.
Alex Niemczyk
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11/5/2024
5 Areas in Which AI Will Change the Work of the Auditor
Artificial intelligence opens up new possibilities in professions such as auditing, enabling the automation of complex analyses and providing new tools for data interpretation. In this article, we will discuss how this technology impacts auditors, supporting their work in ways that were recently unimaginable.
Alex Niemczyk
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10/29/2024
Comparison of VDA 6.3, VDA 6.5, IATF 16949, and ISO 9001 Audits
Four key types of audits playing a critical role in quality assurance in manufacturing - especially in the automotive industry - include VDA 6.3, VDA 6.5, IATF 16949, and ISO 9001. Each has distinct requirements, applications, and focuses, which...
Alex Niemczyk
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10/8/2024
Auditing Without Disrupting Your Daily Duties
The contemporary realities of professional work pose many challenges for auditors. Conducting audits is often not the main occupation of the person responsible for their performance, but is an additional duty performed in addition to everyday tasks. In practice, this means that auditors must reconcile audits with other, priority duties, which often results in frustration and the perception of audits as unnecessary formality or work for the sake of it.
Alex Niemczyk
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9/25/2024
Health and safety in production - recognition of dangerous situations
To effectively prevent accidents in production, it is essential to have a clear understanding of safety terminology. Every workplace event that has the potential to lead to negative consequences requires appropriate classification. Three key concepts are ...
Antonina Olszewska
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8/21/2024
How To Implement The Internal Reporting Procedure Regarding The Whistleblower Protection Act
The Whistleblower Protection Act is a subject of the EU directive 2019/1937. It is being implemented by European Union member states. Read about new law obligatiions and implementation best practises to avoid financial penalties.
Alex Niemczyk
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8/8/2024
Learn while having fun - the most interesting Lean training games
During courses and training in the field of lean management, in addition to theoretical classes, training and educational games are also used. Such games or activities are based on the simulation of production lines or even the entire factory.
Antonina Olszewska
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6/3/2024
What to Do in Case of Non-Conformity Detection?
Explore key corrective, corrective, and preventive action strategies to improve production quality and ensure continuous improvement of production processes.
Antonina Olszewska
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12/22/2023
5 Ways To Improve Worker Safety At Manufacturing Plants
Working in a factory can be very dangerous. Heavy machinery, electrical equipment or high temperatures are just some of the hazards that can harm an employee. Safety courses and good practices can prevent many accidents and make employees pay more attention to the safety of themselves and others.
Antoni Gradowski
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6/1/2023
What makes Action Audit special?
Action Audit is a comprehensive tool that has already helped many companies in managing their audit processes. What makes it different from other tools? Why is Action Audit so appreciated by our clients?
Antonina Olszewska
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5/18/2023
Paramedics Day
Exactly 16 years ago, on October 13, 2006, the first Paramedics Day was held in Poland. The holiday was established by the act of September 8, 2006, to honor the thousands of people who fight for the lives and health of others every day. Anyone can and should become a paramedic - so familiarize yourself with these essential steps so as not to miss the chance to save someone's life one day.
Michał, Sysadmin
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10/13/2022
VDA 6.3 Audit in Action Audit
VDA 6.3 is the German standard for a quality management system. It was initiated by the automotive industry and defines a set of rules and standards for car manufacturers suppliers.
Aleksander Niemczyk
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7/20/2022
Five key benefits of implementing Layered Process Audits (LPAs)
Layered Process Audit (LPA) is a type of process audit with varying frequency of execution that is carried out at many (or all) levels of the organization, from process engineer to plant director. Initially, LPA audits were used especially in the automotive industry, and now they have become a commonly used standard. What really makes LPAs such a valuable tool, and what benefits can you expect from their implementation?
Aleksander Niemczyk
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3/22/2022