Action Audit

# Hospitality

How Preventing Costly Lawsuits and Fines Starts with Proactive Auditing in the Hospitality Industry
KnowledgeHospitality

How Preventing Costly Lawsuits and Fines Starts with Proactive Auditing in the Hospitality Industry

Lawsuits and settlements in the hospitality industry can reach millions of dollars. Even when claims don’t escalate to that level, every incident carries a financial toll, whether through legal fees, insurance claims, regulatory fines, or lost business.

Filip Wielechowski

Filip Wielechowski

3/12/2025

Hospitality Rules You Might Have Not Known About

Hospitality Rules You Might Have Not Known About

In the competitive world of hospitality, standing out requires more than just a good marketing campaign or a well-recognized brand. While these aspects are undeniably important, the core factors that truly set a venue apart are often less visible but equally crucial.

Filip Wielechowski

Filip Wielechowski

1/15/2025

Elevating Guest Experience in Hotels through Mystery Guest Audits

Elevating Guest Experience in Hotels through Mystery Guest Audits

Mystery guest audits are increasingly essential in the hospitality industry. These covert evaluations simulate genuine guest experiences to reveal insights into a hotel’s service quality, consistency, and guest satisfaction. This article explores the purpose, benefits, and best practices for designing and implementing mystery guest audits to drive growth and enhance reputation.

Filip Wielechowski

Filip Wielechowski

11/15/2024