Audits in the Hospitality Industry

Hotels & Hospitality

The hotel industry is one of the more competitive industries in which there is not much room for errors or omissions. In such a demanding environment, attention to the highest standards and regular inspection are more of a necessity than an option.

The pandemic has made the hotel industry even more difficult. Many did not survive or will not survive the ordeal, and not all individuals are still struggling with the effects of lockdowns. It is estimated that it will take a few more years to return to the pre-pandemic state if no other unforeseen events occur during this time. Basically: it was already easy and hoteliers have to learn to face new challenges.

It is therefore all the more important to gain an advantage over the competition, among others by maintaining high standards of hotel guest service. One of the tools to achieve and maintain high-quality services is a well-thought-out, planned and rigorously enforced audit process, preferably using modern online and mobile tools such as Action Audit.

In the next chapter, there are several types of audits available in Action Audit, and used in horelaring in areas such as:

reception and check-in
cleanliness of the room and bathroom
staff attitude
the cleanliness of the kitchen and the quality of the dishes

Audits used in the hospitality industry

Quality assurance - are an invaluable tool in every factory, as well as in every smaller production plant, as it is an extremely effective tool for controlling all production and production-related areas for most medium and large-scale organizations. Find out more

Layered Process Audits (LPA) - are types of process auditing with varying frequency of execution that is carried out at many levels of the organization, from a process engineer to a plant director. Due to their high effectiveness, LPA audits have become a commonly used standard in manufacturing companies. Find out more

Safety Audits (HSE) - apart from appropriate training, taking care of the safety culture, maintenance and modernization of machines and devices, safety audits are one of the most effective tools when it comes to ensuring and maintaining the highest standards of work safety in a production plant. Find out more

Internal ISO Audits - The necessity to conduct internal ISO audits is imposed by certification organizations on all entities applying for re-certification. ISO internal audit is a process during which all areas of the organization described in the relevant ISO standard are checked. Find out more

Action Audit for the hospitality industry

The Action Audit module available in the Action Plan software provides many useful tools to help plan and apply audits and introduce them into your production, making the whole process extremely easy to implement.

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Action Audit for the hospitality industry

Key benefits of using Action Audit in the manufacturing industry

Overall improvement of the quality of the auditing process - transparent scheduling, advanced configuration options, automatic assigning of auditors and addressing of corrective actions, combined with accurate real time reports, result in an overall improvement in the quality, transparency and reliability of the audit process.

Time saving - the information obtained from the current users of the application shows that they achieve between 60 and 80 percent savings on time they previously spent on servicing the auditing process.

Greater team involvement - having a tool with which auditors can carry out an audit from a computer, a tablet or a phone, and people responsible for corrective actions have access to comprehensive information about any inconsistencies, the involvement of the entire staff is increased and the effectiveness of interdepartmental cooperation is improved.

Secondary benefits - Having a properly planned and rigorously enforced system of auditing, it is impossible not to mention a number of secondary benefits, including: improved product quality, fewer complaints, improved key production indicators and increased customer satisfaction.

How to run Action Audit in 3 steps?

Step 1

Click on the link below and fill out a short form in which we will ask you to present a few basic parameters regarding audits in your company.

Step 2

One of our specialists will contact you to arrange an online meeting to see how Action Audit will work in your organization.

Step 3

Based on the information from the form and the meeting, we will prepare an Action Audit especially for you and make it available for free testing for 30, 45 or even 60 days!